Employer Brand Management in 3.5 steps
- Posted by: Ali Ayaz
- Category: Employer Brand Management
As you develop your employer brand strategy, it can take a lot of time and become frustrating to list and prioritise the things To Do. I want to share a simple step-by-step method that I developed over the years from my experience from more than 200 employer brand projects I have managed. You can develop and start implementing your organisation’s employer brand project in these 3,5 steps:
Step 1 – Discovery
This is where you check and understand the status of your employer brand. This step includes
- Form a steering committee with representatives from all the departments.
- Examine current HR practices and procedures (from sourcing to exit interviews)
- Analyse your data from surveys and social media (employer image e.g. Graduate Survey, candidate experience, onboarding, exit interviews, turnover reports, employee satisfaction and/or engagement, social media reports, etc.)
- Competitor analysis (not only from the same industry but also the competitors who are targeting the same talent as you)
- One-to-one meetings (especially with top management) and focus groups
Once you collected and checked all the data, you exactly know the current situation. You can prepare the interim report, present it to the steering committee.
Step 2 – Development
It is the stage where you define your target candidate persona, develop your EVP – value proposition- and creative work to attract and keep extraordinary talent.
I normally do it with a kickstart workshop where I present the interim report and then start talking about the future, the vision of the company and how we should align the talent force according to the business of the organisation.
A candidate persona is a semi-fictional representation of your ideal candidate. Define the candidate persona starting by asking
- What kind of overall qualities do we need to recruit more of in the future to achieve our business goals in our corporate vision? What kind of person should they be?
Once you warm up answering this question, continue asking more questions.
- Who do we want to attract into our organisation?
- What kind of people will fit in your organisation?
- What skills, competencies do they need to have to take the organisation to its future vision?
After defining the generic candidate persona, start putting your offer together to attract this person to your organisation.
- What makes your organisation special as an employer?
- Why should people join you, stay and commit?
- What can you offer as an organisation to attract the target group of employees and retain them engaged?
Your answers will form your EVP.
Your HR practices will take a new form delivering the employee experience promised by your EVP.
Step 3 – Implementation
It is the most difficult stage. More than half of the employer brand projects are shelved at this stage or continued with undersized practises. It is a long journey.
During implementation, you should transform your EVP into an experience. To take the promised experience beyond a slogan, you need to apply it to all touch points from sourcing to exit interviews.
Step 3½ – Measurement and optimisation
They are half-way through in Step 3 and a little extra. So, I am adding as an extra half step.
This is where you will monitor how your new practices are working if you need to optimise, eliminate, or create new ones. Even if they work perfectly, you might need to change them after a couple of years with the changing business strategy of your organisation, or trends in the market.
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If you have a question or have had a similar experience, please leave a comment below so that fellow employer brand professionals can learn from your experiences.